Billing help for CS2 skin orders

Questions about a payment?
Let's sort it out.

Tell us what your bank statement shows. We'll find the order behind the charge and answer you by email.

Reply within 1 business day
Handled by real people
No account needed

Payment request

Required fields are marked *

1The charge

What happened? * Acquirer Reference Number * A 23-digit reference your bank holds for this card payment. If it isn't on your statement, ask your bank for the ARN. Transaction amount * Exactly as charged, including the decimals. Currency * Letters only, e.g. GBP, EUR or USD. Statement date * Card last 4 digits Only the last four. Never the full number.

2Your order

Order number Skin(s) bought Steam trade link or SteamID64 Helps us check where the items were sent. We never need your Steam password.

3You

Name on the card * Email for our reply * Tell us more *

I'm happy for these details to be used to look into my payment, as set out in the privacy notice.